There are postage options available to you,
so please use the suitable one for your purchase. We advise
you take the Special Delivery Option to protect your parcel.
This is because Special Delivery offers compensation on lost,
stolenor damaged items. This is the only postage option where
you can insure your goods.
Jewellery Art are not responsible for any items lost or damaged
in the post. Please also make sure you bear this in mind when
you are sending goods back.
Recorded Delivery does not insure your goods, but it does make
the package traceable.
First Class post is suitable for cheap items only. We would
advise you to only use this option if the item is under £10,
not more expensive pieces. These items are sent at the buyers
Jewellery Art uses Special Delivery as standard, unless stated
otherwise by the customer.
I Need the Items Sent to a Different Address..
If you need the jewellery sent to another address please put
this in the paypal box that asks for your address - state which
address is the delivery address, and which one the invoice should
be sent to. Alternatively email me and give all the details
and we will be happy to do this for you. If
the item is for a present please also include this information,
so I can make sure the packaging is done appropriately.
When will I receive the goods?
We aim to dispatch your order once the total balance has cleared
in the bank via PayPal (usually within 5 working days). This
is to cover ourselves from fraudulent buyers in PayPal. Once
the parcel has been dispatched using Special Delivery it will
arrive with you the next working day.
Please do not use the eCheque payment option in PayPal unless
you don't need the items in a hurry. This is because the actual
eCheque payment takes 5-10 days to clear, and then we have to
wait for the amount to clear in our bank account. Altogether
this process takes at least one week minimum.
What if the item isn't in stock?
If the items are not in stock this process may take a little longer,
but we would notify you via email straight away. If we have
any problems with your order and can not post it within 14 days
then we offer the option to cancel your order.
Some of the items on the website come from the US, so ordering
these items will cost more in delivery and will take approx
2 weeks to arrive. Other one-off items can not be re-ordered.
What if I need the goods quickly?
If you need to goods quickly then please email us before placing
the order and we will try to help as best we can.
If you want an item for Christmas, you will
need to order by 20th December. This is because Jewellery Art
have to wait for the PayPal payment to clear before they can
post the item.
To read the last delivery dates for Christmas please
click here to go to the Royal Mail website.
Not including the time it takes for the balance to clear in
First Class post takes around 1 to 3 days to arrive.
Recorded Delivery takes around 1-3 days to arrive.
Special Delivery arrives the day after it is sent, and the delivery
time is guaranteed (except for saturdays). This is the option
Jewellery Art use unless the customer states otherwise.
Jewellery Arts' shopping cart is set up for UK postage costs
only. If you wish to order good to be sent overseas, please
contact Jewellery Art first and we will arrange the additional
postage costs for you. Once the cost has be verified and agreed
we will send an invoice via PayPal. When the amount has cleared
in the bank the good will be posted.
Royal Mail Postal Costs:
Depending on the postal option you want, the delievry cost
will differ. The PayPal delivery is defaulted to Special Delivery.
If you wish to recieve your parcel via any other kind of delivery
please email me first to discuss. Any questions or comments
regarding postage please email me.
If you want the most expensive postage option you will need
to indicate this to me via emai or in the comments box on the
PayPal payment screen. If you are ordering one or two items
from Jewellery Art the postal cost is usually £5.
In the event of a postal strike Jewellery Art will do their
very best to get your parcel delivered at the earliest possible
opportunity. Although, delays should be expected on postal strikes,
and Jewellery Art are not accountable for this.
The prices below and on the terms and conditions page are
just a guide, not an exact price. I reserve the right to increase
or decrease the postal charge as necessary.
Special delivery (next day) costs - Standard price (includes
up to £500 compensation)
If you have any further
questions please don't hesitate to contact Jewellery Art.